ConvoDesk
AI Chatbot & WhatsApp Automation Platform
About ConvoDesk
ConvoDesk lets any business deploy a customer-support AI without writing code. Upload your product catalogue, FAQs, and policies, and the bot instantly answers customer questions in natural language across WhatsApp, web chat, and Instagram DMs. It books appointments, tracks orders, collects leads, and hands over to a human agent with full context when the conversation needs one. Supports English, Tamil, and Hindi out of the box, with a live dashboard showing every conversation and resolution rate.
Why ConvoDesk?
Support That Never Sleeps
80% of customer questions get accurate, instant answers at 2 AM as easily as 2 PM - without growing your team.
Chats That Become Orders
The bot shares product cards, checks stock, and takes orders right inside WhatsApp where your customers already are.
Humans for the Hard Stuff
Complex conversations hand over to your agents with full context - customers never repeat themselves.
Speaks Your Customer's Language
English, Tamil, and Hindi replies out of the box, matched automatically to the language the customer uses.
Key Features
- No-code bot builder trained on your own content
- WhatsApp, website and Instagram channels in one inbox
- Order tracking, appointment booking and lead capture
- Smart human handover with full conversation context
- Multilingual replies - English, Tamil and Hindi
- Conversation analytics and resolution-rate dashboard
How It Works
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1
Train It on Your Business
Upload your catalogue, FAQs, and policies. The bot learns your business in minutes - no code, no flowcharts.
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2
Connect Your Channels
Official WhatsApp API, website chat widget, and Instagram DMs feed into one shared inbox.
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3
Go Live and Watch
The dashboard shows every conversation, resolution rates, and the questions the bot could not answer.
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4
Improve Continuously
One click teaches the bot from missed questions, so it gets smarter every week.
Perfect For
ConvoDesk answers 4 out of 5 customer chats end to end. Our two support agents now handle what used to need eight people.
Frequently Asked Questions
Will the bot say wrong things about my business?
The bot answers only from the content you provide and says "let me connect you to the team" when unsure. You review missed questions and approve improvements.
Is this the official WhatsApp API?
Yes - fully official Meta WhatsApp Business API, with green-tick verification support.
How fast can we go live?
Most businesses launch the same day: upload content, connect WhatsApp, test, and go.